Engineer's Area - Technical Support

Castle Care-Tech - Manufacturers of Intruder alarms

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Contact our Technical Support Desk

You can contact our sales office Monday - Friday, 8:30am - 5:30pm on 01344 886767, or simply email support@castle-caretech.com for any more information.

We are always interested in customer feedback, so please click here to fill out our on-line feedback form. Thankyou.

Please note that we cannot support the following products over the phone as they are obsolete: ZX, CX, Omega ranges. Click here for on-line technical support for these products.

Latest News

Range of wireless products introduced...
Castle Care-Tech have teamed up with Inovonics Wireless to introduce the EchoStream range to the UK.

Euro 10 launched...
Castle Care-Tech is pleased to announce the release of the Euro-MERiDIAN 10. This is a straight 10 zone iD panel with the exact same features and housings as the Euro-12 EoL.

Automatic Remote Maintenance is here...

Latest Bulletin...

	Related Links
	Bulletins
	EN50131 Corner
	Customer Feedback Survey

Interactive Training Presentations Requires Macromedia Flash Plug-in
>> RS-485 Wiring >> iD Wiring	>> Euro MERiDIAN Quiz
Product Support
Euro-G2 iD >> Quick Start Guide (coming soon) >> Installation Manual >> Technical Specification	Euro-G2 EoL >> Quick Start Guide (coming soon) >> Installation Manual >> Technical Specification	Euro-G3 Plus >> Quick Start Guide (coming soon) >> Installation Manual >> Technical Specification
Legacy Product Support
Euro-10 >> Quick Start Guide >> Installation Manual >> Technical Specification	Euro-12 >> Quick Start Guide >> Installation Manual >> Technical Specification	Euro-22 >> Quick Start Guide >> Installation Manual >> Technical Specification

Euro-28 >> Quick Start Guide >> Installation Manual >> Technical Specification	Euro-44 >> Quick Start Guide >> Installation Manual >> Technical Specification	Euro-134/256 >> Installation Manual >> Technical Specification

Euro-InSite PC Software >> Maintaining Euro InSite Database >> Migrating Customer Data to another PC >> Software Downloads	Radio Wireless >> Using an ES1215W Door Contact Transmitter >> How many Radio ZEMs can I add to a Euro?

2000 Series >> Basic Programming Overview	1000 Series >> Basic Programming Overview >> Technical Specification
Installation Guidelines & Fault-finding Guides
iD Systems >> Resistance charts for iD biscuits >> Installing iD Plus Systems >> iD Biscuit Resistance Calculator >> Installing iD Systems >> An on-site measurement sheet for fault finding with your multi-meter >> Guidelines for faultfinding an iD site	RS-485 >> An on-site measurement sheet for faultfinding RS-485 problems	Frequently Asked Questions >> Visit the Knowledge Base and FAQs >> Euro-MERiDIAN FAQs PDF Document >> Panel Specifications
DD243 & EN50131 >> How to install a Euro MERiDIAN panel to comply with DD243 >>EN50131 Corner
Special Applications
Euro-MERiDIAN >>How to wire a second SAB to your system using a ZEM - Method 1 >>How to wire a second SAB to your system using a ZEM - Method 2 >>How to wire a relay as a zone >>How to change a negative output trigger to a positive trigger	>>Alternative means of signalling entry/exit tones (eg for a deaf user) >>Setting up Intelligent Set >>Powering a panel from a car battery
Obsolete Product Support
ZX Range >>Basic Training >>901 Installation Manual >>1250 Installation Manual	CX Range >> 750-A Installation Manual >> 750-B Installation Manual	Omega Range >> Basic Training >> Problem Solving >> Petite Installation Manual >> Omega 5 Installation Manual
SMART iD >>Smart Installation Manual >>Technical Specification

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