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Some things are worth shouting about! Here are just a few of the great things that our customers are saying about both our products and our services.
If you would like to submit your own testimonial then you
can use the form to the right, and we'll review it and will consider publishing it on this page, a great way to boost the profile of your company at the same time.
For all our customers, we thank you for your continued support over many years.
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Select Security Systems (UK) Limited (Sherburn in Elmet)
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My company has been installing the same range of panels for some years now and we thought we would never change manufacturer as we were very happy.
Well, after trying the new Enforcer wireless system I can honestly say we will never go back to the old system - never thought I would ever say that!
It seems that every issue we had on the system we were previously using has been answered by the new Enforcer system.
Below are just a few of the pointers where the enforcer wins hands down.
1. Door contacts look nicer without having the screw fixing visible
2. Door contact magnets are just outstanding in their range, 18 inches! WOW
3. The easy to learn detectors with signal strength built into each detector makes installation quicker.
4. Instant arming of detectors. This was a big problem with our old system as they go to sleep for ages as do most wireless detectors.
5. Nice blue LED's.
6. Nice loud wireless external Deltabell, which also matches our wired bells which is a bonus.
7. Fobs with status LED's. Customers love the setting fobs.
8. Text dialler (modem) built into the kit.
9. 2 zones in the wireless panel which can take wired zones (unlike our old system).
10. Same functions and programming as the rest of the Castle range.
11. Pyronix Tech Support is just outstanding.
12. Price! I have worked out the cost and from the savings that I am making I can afford to pay an extra engineer a week! This is big savings.
I could go on and on, but I think you get the message.
Thank you for getting us onto the Pyronix and Castle range.............we have never looked back.
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♦ Paul Tchaikovsky - Managing Director (December 2011)
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Alarm Maintenance Company (Aberdeen)
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We moved to the Castle Euro panels about two years ago. We are mainly installing the Euro Mini and Euro 46. Before this we used to install the Honeywell Galaxy alarms. Our engineers absolutely love the Euro Panels and our customers value them for being very reliable. Another benefit of the Castle alarms was the increase in profits. We would recommend the Euro range to everyone as a really good wired intruder alarm system.
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♦ Graeme Beattie (December 2011)
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Walker Fire & Security
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The premises of Edwards Menswear (Penrith, Cumbria), are one of many where we now use Castle products. Installed on site is a Castle Euro 46LM with a contemporary keypad, two ZEM Lite remote expander's for the control equipment.
We have now been using the Euro 46, Euro Mini and Mini Prox systems for a many months after finding another manufacturer being too expensive to win jobs. After enquiring at our wholesaler about different manufacturers Bryan Evens (sales rep) came and spent a couple of hours with us going through the different panels and we were really impressed with them. It wasn't down to cost of the products that was a bonus, but it was the real quality and capability of the Euro panels that we liked.
Also the Euro panels are very user friendly which makes our jobs much easier.
The Euro range of control panels we have found to be very stable. Never have we had any data issues with them, for example- keypads or ZEM expanders dropping off line. Also we have not had any problems with voltage drop on data lines unlike other manufacturer's remote devices that seem to pull voltage down easily. A huge advantage of the Euro range data line wring is that you can star off and not just cable in daisy chain style. This is a great advantage when upgrading old systems. We would happily recommend Castle to any installer or customer.
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♦ Peter Walker owner of Walker Fire & Security.
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IDES
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We at IDES have been installing Castle equipment for over 20 years.
We have used everything from the early Castle Omega range right up to the current Euro meridian control equipment.
The equipment has always proved to be reliable and we have it located all over Scotland in domestic and large commercial buildings.
Our customers using the equipment over the last decade include The Royal Botanic Garden and several luxury house builders who continue to use the equipment which in our view is always at the cutting edge of technology.
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♦ Alan Duffy owner of IDES.
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Clan Alarms
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The DualCom Inside is a great bit of kit, where the simplicity to install is second to none. Also a big thank you to CSL who were on hand to support us through our first install.
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♦ Bruce Middleton, Clan Alarms.
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Detection Security Systems Ltd
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The DualCom Inside kit is the best communication innovation in years. It's easy and fast to install, with excellent detailed diagnostic. CSL and Castle, really do have all their ducks in a row with this innovation!
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♦ Steve Voss, Detection Security Systems Ltd.
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ESP Systems, Merseyside
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The Enforcer two way wireless panel was ideally suited for the location and application that was required on site, the kit was installed very quickly and the set up was no problem. The programming between the PIR and Panel was a little bit harder, but when Maurice Taggart (Account Manager) showed me how to, it looked easy. There are still just a few things to get my head round.
It worked very well on the tests and the customer was happy to get an alarm system up and working again.
Since the installation the customer had no issues with the panel, I never had to show her how to set it. She just pushed the button and away she went. It is really straight forward. I hope to use a lot more of these Enforcer kits in the future.
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♦ Duncan Whiteside - Owner (July 2011).
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FM Security Services, Tamworth
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We are now into our fourth month of fitting the new Enforcer System and I would like to make the following comments on how good this system is.
Firstly, the range totally outperforms the two other wireless systems that we have been using from different security manufacturers. The Enforcer system diagnostics are superb; signal strength, battery and walk tests can all be carried out from the control panel with ease.
I am particularly impressed by the instant detector wake up feature on system arm.
Not only does the Enforcer perform well, but the system looks great, customers love the fact that they can choose between using tags, radio fobs or codes and the SMS text message never fails to impress.
Generally, I try to configure a system in our workshop, so all my son needs to do at site is drill and screw the items as per the site specification and take the cheques to the bank! With Pyronix getting products to market right first time, they are taking over the market.
Also a thank you to Russell and the other guys in your Technical Support team, not only do they answer the phone when you need them, but they always have the answers - well done chaps.
Finally, I cannot say enough for the support given by Gary Rogers (Account Manager), always available and always supports us.
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♦ P. H. Freeman - Owner/Director (July 2011).
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Home Secure Alarms, Belfast
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The Enforcer was brought to our attention by our local Castle/Pyronix representative and we decided to give it a bench test. The first thing we noticed was the size of the main panel which is a lot smaller than other wireless panels, somewhere in between the size of a typical wireless control panel and a normal RKP. This allows the Enforcer to be visually pleasing to the eye and also allows it to blend in with any decor. The unbranded nature of the product is a fantastic idea, allowing the alarm company to personalise the product which in turn gives the customer more confidence in the installation company and also in the alarm system itself.
Installation and set up of the Enforcer is easy, programming is identical to the excellent Castle Euro range which we have been installing recently after moving from another manufacturer. The programming menu is simple and you don't get lost in a sea of sub-menus like we found in other systems we have installed in the past. Enrolling the sensors and other wireless components is simple and gives confidence that everything is going to work. The signal strength indication on the sensors makes site surveys painless and the installer no longer has to keep his fingers crossed when commissioning the system because he knows it's going to work and there will be no weak signal issues.
The Enforcer also brings peace of mind to the customer and installer due to the fact that it is a two way system and there are no sleep timers on PIR detectors, this was a major worry for us before as with the previous one way systems we used there was the chance that the alarm system would fail to perform due to a sensor being in sleep mode.
All in all, an extremely user friendly system and our customers love them and customer satisfaction is the most important thing to us, as it brings us repeat and new business.
We will be installing the Enforcer for the foreseeable future.
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♦ Iain Trayon - Sales Engineer (August 2011).
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SJM Technology, Dublin
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From a programming and installation point of view the Enforcer wireless System is the best wireless product currently on the market.
The product is also aesthetically pleasing to the eye.
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♦ Mark McCurk - Managing Director (November 2011)
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