Engineer's Area - Technical Support


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Contact our Technical Support Desk

You can contact our sales office Monday - Friday, 8:30am - 5:30pm on 0870 1211632, or simply email support@castle-caretech.com for any more information.If you don't know which panel you're working on, click here for our guide to the Castle Care-Tech alarm range over the years.

We are always interested in customer feedback, so please click here to fill out our on-line feedback form. Thankyou.

Please note that we cannot support the following products over the phone as they are obsolete: ZX, CX, Omega ranges. Click here for on-line technical support for these products.

Latest Castle News

IFSEC

Come and visit us at IFSEC 2008 in May to see our latest product developments including the EURO mini, Castle Care-Call and our IP Solutions and other exciting new products which will will be launched at the show. To register for your ticket, please visit www.ifsec.co.uk

03/11/2008 03:50 PM

Office Move - New Address

From the 14th January we will be operating from our new offices in Bracknell. To ring sales please dial 01344 469479

01/09/2008 03:50 PM

New EUROmini

Read details of the new 10 zone Grade 2x Domestic Panel.

11/19/2007 03:50 PM

New Castle Care-Call

Read details of the new Castle Care-Call, offering unique 2 way conversation from a pendant or pull cord to an emergency contact.

11/06/2007 03:50 PM

	Related Links
	Bulletins
	EN50131 Corner
	Customer Feedback Survey

Interactive Training Presentations Requires Macromedia Flash Plug-in
>> RS-485 Wiring >> iD Wiring	>> Euro MERiDIAN Quiz
Product Support
Euro-G2 iD >> Quick Start Guide (coming soon) >> Installation Manual >> Technical Specification	Euro-G2 EoL >> Quick Start Guide (coming soon) >> Installation Manual >> Technical Specification	Euro-G3 Plus >> Quick Start Guide (coming soon) >> Installation Manual >> Technical Specification

Euro-InSite PC Software >> Maintaining Euro InSite Database >> Migrating Customer Data to another PC >> Software Downloads >> Using USB/RS232 Serial converters with InSite	Radio Wireless >> Using an ES1215W Door Contact Transmitter >> How many Radio ZEMs can I add to a Euro?
Legacy Product Support
Euro-10 >> Quick Start Guide >> Installation Manual >> Technical Specification	Euro-12 >> Quick Start Guide >> Installation Manual >> Technical Specification	Euro-22 >> Quick Start Guide >> Installation Manual >> Technical Specification

Euro-28 >> Quick Start Guide >> Installation Manual >> Technical Specification	Euro-44 >> Quick Start Guide >> Installation Manual >> Technical Specification	Euro-134/256 >> Installation Manual >> Technical Specification

2000 Series >> Basic Programming Overview	1000 Series >> Basic Programming Overview >> Technical Specification
Technical Bulletins
Peripherals >> Input Expanders >> Output Modules	iD Systems >> iD Plus Technical Note >> Adding iD Plus biscuits to an iD line	Telephones and SMS >> SMS Disclaimer >> Lightning Protection >> Telephone Line compatibility
Wiring Detectors >> Grade 3 Detectors >> Selectable Resistance Ranges on Euro-MERiDIAN >> Adding multiple detectors to one circuit (end of line)	Signalling >> Signalling from a Fire Alarm System >> Signalling Tampers	PD6662 >> Understanding Table 10
Miscellaneous Points >> General points about v5.04 software >> Outputs
Installation Guidelines & Fault-finding Guides
iD Systems >> Resistance charts for iD biscuits >> Installing iD Plus Systems >> iD Biscuit Resistance Calculator >> Installing iD Systems >> An on-site measurement sheet for fault finding with your multi-meter >> Guidelines for faultfinding an iD site	RS-485 >> An on-site measurement sheet for faultfinding RS-485 problems	Frequently Asked Questions >> Visit the Knowledge Base and FAQs >> Euro-MERiDIAN FAQs PDF Document >> Panel Specifications
DD243 & EN50131 >> How to install a Euro MERiDIAN panel to comply with DD243 >>EN50131 Corner
Special Applications
Euro-MERiDIAN >>How to wire a second SAB to your system using a ZEM - Method 1 >>How to wire a relay as a zone >>How to change a negative output trigger to a positive trigger	>>Alternative means of signalling entry/exit tones (eg for a deaf user) >>Setting up Intelligent Set >>Powering a panel from a car battery
Obsolete Product Support
ZX Range >>Basic Training >>901 Installation Manual >>1250 Installation Manual	CX Range >> 750-A Installation Manual >> 750-B Installation Manual	Omega Range >> Basic Training >> Problem Solving >> Petite Installation Manual >> Omega 5 Installation Manual
SMART iD >>Smart Installation Manual >>Technical Specification

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