Engineer's Area - Technical Support


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Interactive Training Presentations Requires Macromedia Flash Plug-in
» RS-485 Wiring » iD Wiring		» Euro MERiDIAN Quiz
Product Support

Euro-InSite PC Software » Maintaining Euro InSite Database {TSW001} » Migrating Customer Data to another PC » Locating Windows Device Manager {TSW003} » Software Downloads » Using USB/RS232 Serial converters with InSite		Radio Wireless » Locating Smoke Detectors » Using an EE1215W Door Contact Transmitter {TSW002} » How many Radio ZEMs can I add to a Euro?
Technical Bulletins
Peripherals » Input Expanders » Output Modules		iD Systems » iD Plus Technical Note » Adding iD Plus biscuits to an iD line
Telephones and SMS » SMS Disclaimer » Lightning Protection » Telephone Line compatibility		Wiring Detectors » Grade 3 Detectors » Selectable Resistance Ranges on Euro-MERiDIAN » Adding multiple detectors to one circuit (end of line) » How to put a detector on Soak Test {TSW004}
Signalling » Signalling from a Fire Alarm System » Signalling Tampers » Loom Diagrams for all Castle panels » Digi Modem Compatibility » ARM Compatibility across the range		PD6662 » Understanding Table 10
Miscellaneous Points » General points about v5.04 software » Outputs		Upgrading Software » Which MSX cards are compatible with my panel? » Check for InSite Updates
Installation Guidelines & Fault-finding Guides
iD Systems » Resistance charts for iD biscuits » Installing iD Plus Systems » iD Biscuit Resistance Calculator » Installing iD Systems » An on-site measurement sheet for fault finding with your multi-meter » Guidelines for faultfinding an iD site		RS-485 » An on-site measurement sheet for faultfinding RS-485 problems on Euro panels » An on-site measurement sheet for faultfinding RS-485 problems on legacy equipment
Frequently Asked Questions » Visit the Knowledge Base and FAQs » Euro-MERiDIAN FAQs PDF Document » Panel Specifications		DD243 & EN50131 » How to install a Euro MERiDIAN panel to comply with DD243 » EN50131 Corner » Battery Size Calculator
Special Applications
Euro-MERiDIAN »How to wire a second SAB to your system using a ZEM - Method 1 »How to wire a relay as a zone »How to change a negative output trigger to a positive trigger		»Alternative means of signalling entry/exit tones (eg for a deaf user) »Setting up Intelligent Set »Powering a panel from a car battery
Obsolete Product Support
Euro-G2 iD » Installation Manual » Technical Specification		Euro-G2 EoL » Installation Manual » Technical Specification
Euro-G3 Plus » Installation Manual » Technical Specification
Euro-10 » Quick Start Guide » Installation Manual » Technical Specification		Euro-12 » Quick Start Guide » Installation Manual » Technical Specification
Euro-22 » Quick Start Guide » Installation Manual » Technical Specification		Euro-28 » Quick Start Guide » Installation Manual » Technical Specification
Euro-44 » Quick Start Guide » Installation Manual » Technical Specification		Euro-134/256 » Installation Manual » Technical Specification
2000 Series » Basic Programming Overview		1000 Series » Basic Programming Overview » Technical Specification
ZX Range »Basic Training »901 Installation Manual »1250 Installation Manual		CX Range » 750-A Installation Manual » 750-B Installation Manual
Omega Range » Basic Training » Problem Solving » Petite Installation Manual » Omega 5 Installation Manual		SMART iD »Smart Installation Manual »Technical Specification

Contact our Technical Support Desk

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You can contact our Technical Support office Monday to Friday from 8:00am to 6:30pm on +44(0)845 6434 999.

If you don't know which panel you're working on, click here for our guide to the Castle Care-Tech alarm range over the years.

We are always interested in customer feedback, so please click here to fill out our on-line feedback form. Thankyou.

Please note that we cannot support the following products over the phone as they are obsolete: ZX, CX, Omega ranges, Wanderer, Messenger, 1000 Series, Smart iD, 2000 Series and CT-3000 MERiDIAN. Click here for on-line technical support for these products.

Latest Castle News

Security Expo Australia 2010

Come and see us at Stand B21 at the Security 2010 Conference and Exhibition at the Sydney Convention and Exhibition Centre 1st-3rd September 2010.

26/07/2010 12:47 PM

New PDA Compatible Remote Reset Generator

Due to popular demand we have made a PDA/Mobile Device compatible version of our unique remote anti-code software (requires log-in).

14/07/2010 02:40 PM

New PD6662 Battery Calculator for Download

With the Launch of the new EURO-46, we have updated our Battery Calculator Spreadsheet to take into account the new PSU sizes.

10/05/2010 04:39 PM

New InSite Release (Windows 7 Compatible)

Windows 7 (32-bit) operating system is fully supported in this new InSite release, which also allows downloading to the new Euro-46 panel released 1st April 2010. Upgrade now!

05/05/2010 12:57 PM

	Related Links
	Bulletins
	EN50131 Corner
	Customer Feedback Survey
	Warranty and Returns Policy
	Carbon Footprint

Castle Care-Tech Ltd
First Floor, 6 Bracknell Beeches
Old Bracknell Lane West, Bracknell
Berkshire, RG12 7BW

General : +44(0)1344 469470
Technical : +44(0)845 6434 999
Fax: +44(0)1344 469489