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Castle Care-Tech - Manufacturers of Intruder Alarms in the UK. Ring Sales on 01344 469479 Installer and Distributor Support
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Wired and Wireless alarms

Technical Support

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Product Support

Euro-InSite PC Software

» Configuring email ARM reports SMTP Server {TSW007}
» Installing InSite on Windows 8 {TSW005}
» Maintaining Euro InSite Database {TSW001}
» Migrating Customer Data to another PC
» Locating Windows Device Manager {TSW003}
» Using USB/RS232 Serial converters with InSite
» Software Downloads

Radio Wireless

» Locating Smoke Detectors
» Using an EE1215W Door Contact Transmitter {TSW002}
» How many Radio ZEMs can I add to a Euro?

Technical Bulletins
Enforcer Wireless

» Enforcer Supervision Timer {TB004}
» Enforcer Keyfob Buttons {TB003}
» Enforcer Keyfob Sleep


» Input Expanders
» Output Modules

iD Systems

» iD Plus Technical Note
» Adding iD Plus biscuits to an iD line
Telephones and SMS

» Failure of SMS Messages through Vodafone TAP (July 2013) {TB005}
» Technical Bulletin detailing switchover of SMS Bureaux to Vodafone {TB002}
» SMS Disclaimer
» Lightning Protection
» Telephone Line compatibility

Wiring Detectors

» Grade 3 Detectors
» Selectable Resistance Ranges on Euro-MERiDIAN
» Adding multiple detectors to one circuit (end of line)
» How to put a detector on Soak Test {TSW004}


» Signalling from a Fire Alarm System
» Signalling Tampers
» Loom Diagrams for all Castle panels
» Digi Modem Compatibility
» ARM Compatibility across the range

» Understanding Table 10
Miscellaneous Points

» General points about v5.04 software
» Outputs
Upgrading Software

» Which MSX cards are compatible with my panel?
» Check for InSite Updates

Installation Guidelines & Fault-finding Guides
iD Systems

» Resistance charts for iD biscuits
» Installing iD Plus Systems
» iD Biscuit Resistance Calculator
» Installing iD Systems
» An on-site measurement sheet for fault finding with your multi-meter
» Guidelines for faultfinding an iD site


» An on-site measurement sheet for faultfinding RS-485 problems on Euro panels
» An installation guide to RS485 wiring on Euro panels
» An on-site measurement sheet for faultfinding RS-485 problems on legacy equipment
Frequently Asked Questions

» Visit the Knowledge Base and FAQs
» Euro-MERiDIAN FAQs PDF Document
» Panel Specifications
DD243 & EN50131

» How to install a Euro MERiDIAN panel to comply with DD243
» EN50131 Corner
» Battery Size Calculator

Special Applications

»How to wire a second SAB to your system using a ZEM - Method 1
»How to wire a relay as a zone
»How to change a negative output trigger to a positive trigger

»Alternative means of signalling entry/exit tones (eg for a deaf user)
»Setting up Intelligent Set
»Powering a panel from a car battery

Obsolete Product Support
Euro-G2 iD

» Installation Manual
» Technical Specification
Euro-G2 EoL

» Installation Manual
» Technical Specification
Euro-G3 Plus

» Installation Manual
» Technical Specification


» Quick Start Guide
» Installation Manual
» Technical Specification

» Quick Start Guide
» Installation Manual
» Technical Specification

» Quick Start Guide
» Installation Manual
» Technical Specification

» Quick Start Guide
» Installation Manual
» Technical Specification

» Quick Start Guide
» Installation Manual
» Technical Specification

» Installation Manual
» Technical Specification
2000 Series

» Basic Programming Overview
1000 Series

» Basic Programming Overview
» Technical Specification

ZX Range

»Basic Training
»901 Installation Manual
»1250 Installation Manual
CX Range

» 750-A Installation Manual
» 750-B Installation Manual
Omega Range

» Basic Training
» Problem Solving
» Petite Installation Manual
» Omega 5 Installation Manual

»Smart Installation Manual
»Technical Specification

Contact our Technical Support Desk

You can contact our Technical Support office Monday to Friday from 8:00am to 6:30pm on +44(0)845 6434 999.

If you don't know which panel you're working on, click here for our guide to the Castle Care-Tech alarm range over the years.

We are always interested in customer feedback, so please click here to fill out our on-line feedback form. Thankyou.

Please note that we cannot support the following products over the phone as they are obsolete: ZX, CX, Omega ranges, Wanderer, Messenger, 1000 Series, Smart iD, 2000 Series and CT-3000 MERiDIAN. Click here for on-line technical support for these products.


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T +44(0)1344 469470 | F +44(0)1344 469489

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BSIA Click here to view our ISO 9001 Accredited certificate

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Registers Office: Secure House, Braithwell Way, Hellaby, Rotherham, S66 8QY, UK
T +44 (0)1709 700 100 | F +44 (0)1709 701 042 © 1986-2014 Pyronix Ltd