Engineer's Area - Technical Support


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Interactive Training Presentations Requires Macromedia Flash Plug-in
>> RS-485 Wiring >> iD Wiring		>> Euro MERiDIAN Quiz
Product Support

Euro-InSite PC Software >> Maintaining Euro InSite Database >> Migrating Customer Data to another PC >> Software Downloads >> Using USB/RS232 Serial converters with InSite		Radio Wireless >> Using an ES1215W Door Contact Transmitter >> How many Radio ZEMs can I add to a Euro?
Technical Bulletins
Peripherals >> Input Expanders >> Output Modules		iD Systems >> iD Plus Technical Note >> Adding iD Plus biscuits to an iD line
Telephones and SMS >> SMS Disclaimer >> Lightning Protection >> Telephone Line compatibility		Wiring Detectors >> Grade 3 Detectors >> Selectable Resistance Ranges on Euro-MERiDIAN >> Adding multiple detectors to one circuit (end of line)
Signalling >> Signalling from a Fire Alarm System >> Signalling Tampers >> Loom Diagrams for all Castle panels >> Digi Modem Compatibility >> ARM Compatibility across the range		PD6662 >> Understanding Table 10
Miscellaneous Points >> General points about v5.04 software >> Outputs		Upgrading Software >> Which MSX cards are compatible with my panel? >> Check for InSite Updates
Installation Guidelines & Fault-finding Guides
iD Systems >> Resistance charts for iD biscuits >> Installing iD Plus Systems >> iD Biscuit Resistance Calculator >> Installing iD Systems >> An on-site measurement sheet for fault finding with your multi-meter >> Guidelines for faultfinding an iD site		RS-485 >> An on-site measurement sheet for faultfinding RS-485 problems on Euro panels >> An on-site measurement sheet for faultfinding RS-485 problems on legacy equipment
Frequently Asked Questions >> Visit the Knowledge Base and FAQs >> Euro-MERiDIAN FAQs PDF Document >> Panel Specifications		DD243 & EN50131 >> How to install a Euro MERiDIAN panel to comply with DD243 >>EN50131 Corner
Special Applications
Euro-MERiDIAN >>How to wire a second SAB to your system using a ZEM - Method 1 >>How to wire a relay as a zone >>How to change a negative output trigger to a positive trigger		>>Alternative means of signalling entry/exit tones (eg for a deaf user) >>Setting up Intelligent Set >>Powering a panel from a car battery
Obsolete Product Support
Euro-G2 iD >> Installation Manual >> Technical Specification		Euro-G2 EoL >> Installation Manual >> Technical Specification
Euro-G3 Plus >> Installation Manual >> Technical Specification
Euro-10 >> Quick Start Guide >> Installation Manual >> Technical Specification		Euro-12 >> Quick Start Guide >> Installation Manual >> Technical Specification
Euro-22 >> Quick Start Guide >> Installation Manual >> Technical Specification		Euro-28 >> Quick Start Guide >> Installation Manual >> Technical Specification
Euro-44 >> Quick Start Guide >> Installation Manual >> Technical Specification		Euro-134/256 >> Installation Manual >> Technical Specification
2000 Series >> Basic Programming Overview		1000 Series >> Basic Programming Overview >> Technical Specification
ZX Range >>Basic Training >>901 Installation Manual >>1250 Installation Manual		CX Range >> 750-A Installation Manual >> 750-B Installation Manual
Omega Range >> Basic Training >> Problem Solving >> Petite Installation Manual >> Omega 5 Installation Manual		SMART iD >>Smart Installation Manual >>Technical Specification

Contact our Technical Support Desk

You can contact our Technical Support office Monday - Friday, 8:00am - 6:30pm on 0845 6434 999, or simply email support@castle-caretech.com for any more information. If you don't know which panel you're working on, click here for our guide to the Castle Care-Tech alarm range over the years.

We are always interested in customer feedback, so please click here to fill out our on-line feedback form. Thankyou.

Please note that we cannot support the following products over the phone as they are obsolete: ZX, CX, Omega ranges, Wanderer, Messenger, 1000 Series, Smart iD, 2000 Series and CT-3000 MERiDIAN. Click here for on-line technical support for these products.

Latest Castle News

Euro 46 - Coming April 2010

The EURO 46 is the latest addition to the Castle Care-Tech EURO Range of control panels. The EURO 46 is the ideal solution for your EN 50131-1 Grade 2 and 3 residential, commercial and industrial installations. Read the Full story here...

03/08/2010 01:42 PM

Security Supplies Poole - Open Day

Come and see us the latest Castle products at our open day at Security Supplies in Poole, on Wednesday 9th December.

11/17/2009 12:33 PM

Faster Logs with InSite

We've halved the time it takes to upload logs with our InSite software, download the latest version today.

07/24/2009 01:20 PM

Security Expo Australia 2009

Come and see us at Stand G17 at the Security 2009 Conference and Exhibition at the Sydney Convention and Exhibition Centre 24th-26th August.

07/20/2009 10:04 AM

	Related Links
	Bulletins
	EN50131 Corner
	Customer Feedback Survey