Technical Support

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Interactive Training Presentations Requires Macromedia Flash Plug-in
» RS-485 Wiring » iD Wiring		» Euro MERiDIAN Quiz
Product Support

Euro-InSite PC Software » Maintaining Euro InSite Database {TSW001} » Migrating Customer Data to another PC » Locating Windows Device Manager {TSW003} » Software Downloads » Using USB/RS232 Serial converters with InSite		Radio Wireless » Locating Smoke Detectors » Using an EE1215W Door Contact Transmitter {TSW002} » How many Radio ZEMs can I add to a Euro?
Technical Bulletins
Peripherals » Input Expanders » Output Modules		iD Systems » iD Plus Technical Note » Adding iD Plus biscuits to an iD line
Telephones and SMS » SMS Disclaimer » Lightning Protection » Telephone Line compatibility		Wiring Detectors » Grade 3 Detectors » Selectable Resistance Ranges on Euro-MERiDIAN » Adding multiple detectors to one circuit (end of line) » How to put a detector on Soak Test {TSW004}
Signalling » Signalling from a Fire Alarm System » Signalling Tampers » Loom Diagrams for all Castle panels » Digi Modem Compatibility » ARM Compatibility across the range		PD6662 » Understanding Table 10
Miscellaneous Points » General points about v5.04 software » Outputs		Upgrading Software » Which MSX cards are compatible with my panel? » Check for InSite Updates
Installation Guidelines & Fault-finding Guides
iD Systems » Resistance charts for iD biscuits » Installing iD Plus Systems » iD Biscuit Resistance Calculator » Installing iD Systems » An on-site measurement sheet for fault finding with your multi-meter » Guidelines for faultfinding an iD site		RS-485 » An on-site measurement sheet for faultfinding RS-485 problems on Euro panels » An installation guide to RS485 wiring on Euro panels » An on-site measurement sheet for faultfinding RS-485 problems on legacy equipment
Frequently Asked Questions » Visit the Knowledge Base and FAQs » Euro-MERiDIAN FAQs PDF Document » Panel Specifications		DD243 & EN50131 » How to install a Euro MERiDIAN panel to comply with DD243 » EN50131 Corner » Battery Size Calculator
Special Applications
Euro-MERiDIAN »How to wire a second SAB to your system using a ZEM - Method 1 »How to wire a relay as a zone »How to change a negative output trigger to a positive trigger		»Alternative means of signalling entry/exit tones (eg for a deaf user) »Setting up Intelligent Set »Powering a panel from a car battery
Obsolete Product Support
Euro-G2 iD » Installation Manual » Technical Specification		Euro-G2 EoL » Installation Manual » Technical Specification
Euro-G3 Plus » Installation Manual » Technical Specification
Euro-10 » Quick Start Guide » Installation Manual » Technical Specification		Euro-12 » Quick Start Guide » Installation Manual » Technical Specification
Euro-22 » Quick Start Guide » Installation Manual » Technical Specification		Euro-28 » Quick Start Guide » Installation Manual » Technical Specification
Euro-44 » Quick Start Guide » Installation Manual » Technical Specification		Euro-134/256 » Installation Manual » Technical Specification
2000 Series » Basic Programming Overview		1000 Series » Basic Programming Overview » Technical Specification
ZX Range »Basic Training »901 Installation Manual »1250 Installation Manual		CX Range » 750-A Installation Manual » 750-B Installation Manual
Omega Range » Basic Training » Problem Solving » Petite Installation Manual » Omega 5 Installation Manual		SMART iD »Smart Installation Manual »Technical Specification

Contact our Technical Support Desk

You can contact our Technical Support office Monday to Friday from 8:00am to 6:30pm on +44(0)845 6434 999.

If you don't know which panel you're working on, click here for our guide to the Castle Care-Tech alarm range over the years.

We are always interested in customer feedback, so please click here to fill out our on-line feedback form. Thankyou.

Please note that we cannot support the following products over the phone as they are obsolete: ZX, CX, Omega ranges, Wanderer, Messenger, 1000 Series, Smart iD, 2000 Series and CT-3000 MERiDIAN. Click here for on-line technical support for these products.

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