Castle Logo
Privacy Policy. By using this website you are consenting to the use of cookies, please read our privacy policy for more information.

Castle Care-Tech - Manufacturers of Intruder Alarms in the UK. Ring Sales on 01344 469479 Installer and Distributor Support
Please log-in or register for access
Wired and Wireless alarms

Engineer's Area: Frequently Asked Questions

Home » Training » Engineer Area » Frequently Asked Questions (FAQs)

Size 1 | Size 2 | Size 3

FAQ Page

Main FAQ Page | Back To Site

Category: ARC Signalling Problems

  1. The ARC received the Alarm messages but not the restores.
  2. The ARC is not receiving misoperations (aborts)

  1. The ARC received the Alarm messages but not the restores.
    Be sure that when testing the signalling to not silence the alarm immediatly, allow enough time for the panel to start signalling the alarm before silencing the alarm or cancelling the test. Also check the panel programming to ensure that the channels restores have been enabled.

    [ Top ]

  2. The ARC is not receiving misoperations (aborts)
    Misoperation signals can only be sent if the panel is in alarm at the time. At the end of the 'confirmation time' the system re-arms itself (thus is no longer in alarm condition) therefore a misoperation signal cannot be sent. The confirm timer is set to 30 seconds by default on Euro-MERiDIAN panels.

    [ Top ]


Home | Top of Page

Bracknell Beeches Castle, Secure House, Braithwell Way, Hellaby, Rotherham, S66 8QY, United Kingdom
T +44(0)1344 469470 | F +44(0)1344 469489

 © 2003-2013
BSIA Click here to view our ISO 9001 Accredited certificate

is Moving...

We have been part of the Pyronix family for 10 years, so we thought it was about time to take our relationship to the next level, and move in together...

Our new address is:

What this means for you...

You will get the same great quality service from the team that you know and love, but our online sites and product ranges will be joined together (and a little bit more red).

To make the transition easier, if you had an account on, we have transferred your account details across*.

We hope you enjoy using the Pyronix site but if you have any suggestions please let us know.

*if you wish your details to be removed from please send your registered email address to

Get Connected...

The Castle & Pyronix social media pages will also be merging.
To ensure you keep up to date with the latest product updates and
news connect with Pyronix today.

Any questions? Call us on 01709 700100
or email
Part of
Pyronix Limited, Registered in England No. 1996478
Registers Office: Secure House, Braithwell Way, Hellaby, Rotherham, S66 8QY, UK
T +44 (0)1709 700 100 | F +44 (0)1709 701 042 © 1986-2014 Pyronix Ltd